Privacy Policy

Privacy Policy for FHCdeals.com (A Travel Trivia Brand)

Introduction

FHCdeals.com (A Travel Trivia Brand) values the privacy of its customers and implements various measures to protect and maintain the personal information shared with us. This Privacy Policy applies to users who inquire about, intend to purchase, or purchase the products or services offered by FHCdeals.com through any of its online channels, including its website, mobile site, mobile app, and offline channels, such as call centers and offices (collectively referred to as "Sales Channels"). By using or accessing these Sales Channels, users agree to the terms of this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access our Sales Channels. This Privacy Policy does not apply to third-party websites, mobile sites, and mobile apps, even if they are linked to our Sales Channels. Users should review the privacy policies of any third parties they interact with.

 

Personal Details

What Personal Details FHCdeals.com Collects & How These Are Used

FHCdeals.com collects information to offer and deliver the chosen products and services and to fulfill legal obligations. "Personal Information" includes information shared by the user and collected by us for various purposes, including but not limited to:

 

Registration on the Website:

  • Information provided by users during subscription or registration, such as name, gender, marital status, religion, age, contact details, frequent flyer number, and banking details.

Other Information:
    • Transactional history (excluding banking details) about e-commerce activities.
    • Usernames, passwords, email addresses, and other security-related information.
    • Data created by the user or third parties stored on FHCdeals.com's servers, such as image files and documents.
    • Public domain data or data received from third parties, including social media channels.
    • Information about other travelers for whom the user makes bookings.
    • Visa-related services information, such as copies of passports, bank statements, and other required documents.
    • Information required for international bookings, such as PAN or passport details.
    • Government identification copies for contactless hotel check-ins.
    • Covid-19 vaccination status and certificates for availing specific services.

This information is strictly used for the specified lawful purposes. FHCdeals.com may share this information with the end service provider or any third party for facilitating the desired booking. Sensitive and confidential information will always be redacted before sharing.

Usage of Personal Information
  • To Book a Service: Names, addresses, phone numbers, and age details are shared with related service providers (airlines, hotels, bus services) to provide reservations and bookings.

  • To Send Promotional Offers: Mobile numbers and email IDs are used for sending information about promotional offers. Users can unsubscribe from such emails.

  • Member Registration: Information collected during registration is used for:

    • User recognition
    • Completing travel reservations
    • Connecting with the User for customer service purposes
    • Meeting specific needs
    • Improving products and services
    • Confirming new member registration and consequent booking
  • Surveys: FHCdeals.com conducts surveys and uses personal identification information to invite users for participation. Survey participation is optional, and user identities remain anonymous unless stated otherwise.

  • Safeguarding Sensitive Information: Sensitive information like credit/debit card and net banking details are mainly collected by payment gateways and banks, not by FHCdeals.com. If stored on the Website, it remains safe, except if inadvertently shared with any third party by the User while browsing the Website.

Cookies & Automatic Logging of Session Data
  1. Cookies: FHCdeals.com uses cookies to personalize the User’s experience on the Website and advertisements. Cookies store small pieces of information on the User’s browser, facilitating better services and ease of access. Third-party advertising companies may also place cookies for tracking advertisement effectiveness.

  2. Automatic Logging of Session Data: FHCdeals.com records session data, including IP address, operating system, browser software, and User activities. This data helps evaluate User behavior and improve systems without identifying any visitor personally.

Content Generated by the User

FHCdeals.com provides options for users to post reviews, ratings, and general poll questions. Participation is optional, and users may receive notifications to share their reviews or answer questions. Reviews and ratings may be visible on other travel-related platforms, and users' profiles may be accessed by others.

With Whom Your Personal Information is Shared
  • Service Providers and Suppliers: User information is shared with end service providers (airlines, hotels, bus service providers) responsible for fulfilling bookings. Service providers use the information solely for fulfilling their part of the service.

  • Companies in the Same Group: Personal Information may be shared with affiliate or associate entities under controlled and secure circumstances to provide Users with information about various products and services or address their queries.

  • Business Partners and Third-Party Vendors: FHCdeals.com may share filtered Personal Information with corporate affiliates or business partners offering products or services to enhance Users' travel experience. If Users choose to avail of these services, they will be governed by the respective service provider's privacy policy.

Disclosure of Information

FHCdeals.com may disclose User's Personal Information under certain circumstances, including:

  • By law, enforcement authority, court order, or legal process
  • To conduct its business
  • For regulatory, internal compliance, and audit purposes
  • To secure its systems
  • To enforce or protect its rights or properties

 

 

 

 

Protection of Personal Information

  • All payments on the Website are secured. The Website has stringent security measures to protect the loss, misuse, and alteration of information under our control. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

Withdrawal of Consent and Permission

  • Users may withdraw their consent to submit any or all Personal Information or decline to provide permissions on the Website at any time. In such circumstances, Users may face limited access to the Products and Services offered by FHCdeals.com.

Your Rights Regarding Personal Information

  • Users may access, correct, or delete their Personal Information directly through their user account on FHCdeals.com, except for mandatory fields.